FAQ

What time can I check in?

FAQ

Is it possible to check in online?

FAQ

When is check out time?

FAQ

What documents do I need to present when checking in?

FAQ

Do I have to present a credit card at check in? What if I don't want to submit one?

FAQ

Can I book more than one apartment?

FAQ

Can I book an apartment for just one day?

FAQ

How can I receive booking confirmation?

FAQ

Can I change or cancel my booking?

FAQ

What is the deadline to cancel my booking?

FAQ

What does free cancellation mean?

FAQ

What does non-refundable mean?

FAQ

If I don't show up at the hotel on the day of my stay without notice, will I be charged the total amount of my stay?

FAQ

What is the pricing policy for children?

FAQ

I'm traveling with children, can I add extra beds and/or cots? Is there an additional cost?

FAQ

Are animals allowed in the Residence?

FAQ

Is smoking allowed in the apartments?

FAQ

How many people are allowed in the apartments?

FAQ

Do all rooms have Wi-Fi?

FAQ

Does Prati Home have rooms for people with reduced mobility?

FAQ

What is included in the price?

FAQ

Is the price per person or per apartment?

FAQ

What are the payment conditions?

FAQ

Do I always have to pay by credit card in the Residence?

FAQ

When I book online do I always have to pay by credit card?

FAQ

Which credit cards can I use to book on the website?

FAQ

Can I pay with a different card than the one used to make the booking?

FAQ

Is there parking?

FAQ

Is there luggage storage?

FAQ

What if I lose my keys?

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